At nothingx.shop, operated by NothingX Solutions Private Limited, we are committed to delivering quality products and a reliable customer experience. However, we acknowledge that there may be situations where a return, replacement, or refund is required. This policy defines the conditions under which such requests are evaluated and processed.
1. General Conditions
Refunds, returns, or exchanges are subject to the following conditions:
- Proof of Purchase: A valid invoice, order ID, or receipt must be provided.
- Refund Request Window: All requests must be raised within the applicable time frame mentioned below. Requests outside the defined window will not be processed.
2. Physical Products – Returns & Refunds
For physical products purchased on nothingx.shop, the following terms apply:
Eligible Cases
You may request a return, replacement, or refund if the product:
- Is damaged during transit
- Is defective
- Is incorrect or not as described
Refund Window
- Requests must be initiated within 30 days from the date of delivery.
Product Condition
To qualify for a refund or exchange:
- The item must be unused
- Returned in original condition
- Must include original packaging and accessories
Return Process for Physical Products
To initiate a return or refund request, contact us at:
Email: hello@nothingx.in
Please include:
- Order ID
- Reason for return
- Supporting images (if applicable)
Registered Office Address:
NothingX Solutions Private Limited
OFFICE NO- 7 , DREAM PARK,WADALA ROAD ,
NEAR SECRET HERAT SCHOOL NASHIK 422006
MAHARASHTRA INDIA
Once the returned product is received, it will be inspected. You will be notified regarding approval or rejection of your refund.
Shipping Costs
- Defective / Damaged Products: Return shipping will be borne by NothingX Solutions Private Limited.
- Non-Defective Returns: Return shipping costs will be borne by the customer.
3. Late or Missing Refunds
If your refund has been approved but not received:
- Check your bank or payment account (processing may take 5–10 business days).
- Contact your bank or payment provider, as processing timelines vary.
- If the issue persists, contact us at hello@nothingx.in with your refund reference details.
4. Non-Refundable Items
Refunds will not be issued for:
- Clearance or sale items
- Perishable goods (if applicable)
- Customized or personalized products
- Services that have already been delivered or partially completed
5. Policy Updates
NothingX Solutions Private Limited reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on nothingx.shop. Users are encouraged to review this policy periodically.